Overall

At gugubuy.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your product, our returns and refunds policy is designed to be simple and hassle-free.

Return Policy

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Products must be in their original condition and packaging.
   • Proof of purchase is required for all returns.

2. Non-Returnable Items:

   • Custom-made items.
   • Items marked as final sale.

3. Return Process:

   • Contact our customer service at service@gugubuy.com to initiate a return.
   • Provide your order number, the reason for return, and any supporting documentation.
   • Our team will provide you with return instructions and a return shipping address.

Refund Policy

1. Processing Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds:

   • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and still have not received your refund, please contact us at service@gugubuy.com.

Your satisfaction is our priority, and we are here to assist you with any issues you may encounter. Thank you for shopping with gugubuy.com!